This is one of a set of posts about the content and the discussion at ILTA 2014 in Nashville. Originally intended as a single post, the result was too long for that and I decided to split them up. See also ILTA 2014 – the context and the logistics.
I remember an ILTA of long ago – 2008, perhaps, or 2009. There were lots of shiny new stands there – small ones on the whole, with unfamiliar names, manned by people I had never seen before. I had a sudden chill feeling, a certainty that most of these fledgling companies wouldn’t last till Christmas. I recall none of their names now.
Many eDiscovery businesses have gone since then, swallowed up by others or just disappeared. A few have arrived, mostly selling litigation support services, though a couple of new software companies have defied predictions (mine included) and seem to be thriving through a combination of good product and good marketing.
Eddie Sheehy of Nuix looks at the future of litigation support vendors in the context of ILTA 2013 in his article 5 pathways for successful litigation support vendors in 2014.
The number of customers is not growing, he says, so companies can only increase their market share at the expense of others. Apart from obvious things like a record of solid competent performance at good prices, LSVs need to add value by providing new and collateral services. Read the rest of this entry »