An article in LegalWeek tells of the tangible benefits which Eversheds Sutherland is deriving from its investment in OpenText eDiscovery software, in skilled people and in training.
I published an article in August called Thinking through the management of eDisclosure services – Eversheds Sutherland and OpenText. It described the process, initiated at a very senior level within the firm, to think through how it handled its eDiscovery obligations to arrive at a conclusion which was good for the clients, good for the lawyers actually doing the work, and good for the revenue line.
I said this:
It is surprisingly rare for law firms to promote their use of technology in support of their eDisclosure / eDiscovery services. The main reason why law firms make an investment in technology and in the training which goes with it is to offer a better service to the clients at a lower cost, whilst ensuring that they make a profit at the same time. These are worthy ambitions, signs that the firm is bringing the same commercial nous to its own business as its clients expect for theirs. The handling of documents and data is one of the most expensive components of disputes and investigations. Why, then, are law firms traditionally shy in talking about it?
The conclusion of the exercise was that Eversheds Sutherland took OpenText as its eDiscovery platform on a basis which left the management of infrastructure, software and disk space with OpenText while keeping the disclosure management in house. The firm recruited a Head of Litigation Technology, Enzo Lisciotto, and a team of analysts and others to bring expert support within its own walls. Continue reading