I recently moderated a panel in Toronto whose theme was the continuing importance of the human element in the provision of legal services. One of the examples I drew on was the fact that, for all their focus on cost and efficiency, clients still ascribe value to personal and human values. This extends to valuing a law firm’s commitment to things like diversity. What made me think of this in that context was an interview which I did at ILTA in Las Vegas with Doug Ventola of Consilio at which he told me of the demand for Consilio’s work in measuring the diversity of its workforce.
Sky Analytics is an analytics and benchmarking tool designed to help corporate legal departments understand and maximise the value of the legal services which they buy. Doug Ventola is the managing director at Consilio responsible for Sky Analytics.
Our interview subjects ranged from measuring diversity to drafting RFPs and to wider benchmarking tools enabling corporate legal departments to make informed choices about where they place their work. Continue reading