The last round of development at FTI Technology was all about the long-awaited Ringtail 8, about predictive coding, about usability and workflow, and about the interrelation between FTI’s software tools and the support and services component combined together as Acuity.
There is an obvious crossover between that and some of the themes identified in a recent report by Ari Kaplan which is discusssed in my article here. The latest round of development ties in with Ari Kaplan’s other findings, with a focus on control and on the cloud.
So far as control is concerned, Ringtail 8.3 is all about the person who runs Ringtail, with centralised case management, improved review workflow and automated QC. Some of this lies in basic usability points – a single sign-on, and never being more than one step away from anything the administrator needs to do, with just enough information readily available on the status of each case.
The Cloud component lies in a new SaaS provision which lies between the Ringtail on-premise solution and the full-service hosted facility. With this variant, the workflow is similar to the on-premise variant, with collection remaining the clients’ responsibility and data hosted in a separate and logically divided “POD” – Private On Demand – environment with some resources (such as tiffing) available as a shared service. The focus is on speed and performance, with a great deal of work going into speeding up document rendering – necessary once the whole application is embedded inside a browser and removed from the speed of the local machine.
I got my view of all this from FTI’s JR Jenkins, Director of Product Marketing at FTI and a man with the ability (not universal in this industry, I have to say) to focus on the user during a demonstration rather than on the technology for its own sake. JR Jenkins features in two forthcoming web casts from FTI, Ringtail 8.3 Overview on 20 February, with Principal Product Manager Joel Jacob, and one on 27 February called The Legal Implications of eDiscovery in the Cloud, in the company of David Horrigan of 451 Research and Joel Jacob again. Between them, these two webcasts will bring you up to date both with the FTI’s developments and with the context, as described in Ari Kaplan’s Report, in which the solutions are provided.