The visit to CY4OR had been long arranged – the purpose was a video interview with managing director Joel Tobias as well as an opportunity to catch up with what CY4OR has been doing. The Nuix story gave me the opportunity to ask Joel what he expects from CY4OR’s software partners. His reply will appear in the video in due course, but he gave me a specific example.
CY4OR was using Nuix for a processing job so large that CY4OR urgently needed to reinforce its already substantial (and recently upgraded) infrastructure. Nuix Europe MD Jim Kent arranged for the delivery that day of a suitably-specified server, enabling CY4OR to get through the job in minimum time. The end-client probably neither knows nor cares who is to be thanked when things go smoothly, any more than it cares who is to blame when they do not. This kind of support helps keep everyone looking good, and brings the client back.
I will bring you more about this partnership in due course.