Despite our best endeavours, I did not manage to meet up at ILTA with Bob Rowe, the leader of the Huron Legal part of Huron Consulting (there is a report about his appointment in July here).
I did, however, find a recording of an interview with Bob Rowe in which he talks about the evolution of technology to manage ever-larger volumes of data from the days when a law firm’s lawyers did the review, via the stage of using contract attorneys and through to outsourced managed review where companies like Huron offer a mixture of technology and review services on the basis of a cost model which, amongst other benefits, is predictable. Predictive coding and advanced analytics are the key.
This week brings two new announcements from Huron Legal. One is the award of ISO/IEC 27001:2005 certification by UL DQS Inc. for its adherence to rigorous information security standards. Clients are increasingly (and rightly) concerned about the confidentiality, integrity and availability of their information, particularly when the requirements of eDiscovery require its removal from the company’s own systems. There is more to this than technology excellence, important though that is. The audit focused also on controls and formalised security policies and procedures and on the compliance with internationally recognised standards.
The second, and no less important announcement this week, has been the achievement of Orange-level Relativity best in service recognition which is given for outstanding and exceptional customer service for Relativity end-users. Orange-level, the higher of kCura’s Best in Service designations, includes recognition of investment in people, process and technology for installations with higher user accounts.