Epiq Systems provides managed technology for the legal profession around the world, supplementing its consulting practice with appropriate technology. Its focus is very much on seamless delivery of client services, particularly in the US, the UK and the Asia Pacific region. 2013 has been marked by expansion, notably into China, Japan and, most recently, Canada.
To reinforce the importance of the service element, Epiq has appointed Dianne Drummond as Senior Director of Client Services, based in London. Her role is to manage the client services team, to oversee project management and client relationships, to ensure delivery of projects within budget and on time, and take the lead with new clients and projects. She brings 15 years of experience to the task.
Epiq’s International Managing Director Greg Wildisen said: “As we expand within our existing markets and into new territories, it is important to ensure that we continue to deliver consistently high levels of service to our client base. Dianne’s knowledge and experience will be a tremendous asset in maintaining service excellence.”