Jeff Guttman is Director of Managed Review Operations at TechLaw Solutions, a UBIC company. I caught up with him at the IQPC eDiscovery and Information Governance Summit in London in May and asked him what he was thinking about after listening to the conference sessions.
Much of the event had been about the interaction between lawyers and technology, with a focus on how new software was designed to enhance the lawyers’ professional and intellectual skills rather than supplant them. Jeff Guttman carried this point one stage further in this interview by talking about the relationship between users and those who develop the software.
His background in human review, he says, encourages feedback to developers on what users want and how they work. Developers “do not get outside the office much”, and it is part of UBIC’s culture to make sure that those who invent the tools get feedback on how they are used.
One of the current strands, Jeff Guttman says, derives from UBIC’s interest in incorporating data privacy elements into eDiscovery software. The developers need to know how the lawyers work and what processes they need to manage the implications of private data without extensive disruption to the workflow.