Margaret Shaw Lilani is Senior Vice President, Global Review Services, at UBIC. I interviewed her in New York and asked her about the particular issues which arise when undertaking document review in Asia-Pacific countries.
The primary issue, she says, is that you are dealing with multiple locations, multiple languages and multiple cultures, and must find a way to transcend these borders. In addition, law firms “speak their own language”, that is, have their own ways of dealing with document review.
The main problem is that there is a finite pool of appropriately-skilled talent – people who are licensed to practice in the US but speak Japanese, Chinese, Korean or whatever other languages are required for a given case.
Despite the shortage, UBIC has found a good pool of talent in Asia combined with licensed lawyers who are fluent in the relevant languages and are able to manage local teams.
UBIC has also been able to marry technology with the human skills and has developed technology to put on top of the review process to bring quality control, not only over a sample of the documents but over the entire body of documents.