Shamir Colloff is Chief Technology Officer at Evolve Discovery, a UBIC company. In this interview, I asked him what UBIC means when it refers to “business intelligence” in the context of eDiscovery projects.
Shamir Colloff explained that UBIC enables users to measure the consumption and usage of data hosted by UBIC – how many users are working on a project, when they last used the database and so on – across the board and in respect of specific projects.
Clients can also measure usage by counsel – how many documents have they looked at, on what day and even at what time of day if that is relevant.
Using that information they might alter the way they are working – they may need more people or fewer people, for example – so that the business intelligence tools are used not just to measure the past but to inform decisions about the future.
Review and its associated costs are only one component of the overall expense of any discovery exercise. The client is also paying for hosting, processing and other costs, and clients can use UBIC tools to see what they have spent money on over time. They might also be able to identify anomalies and observe make comparisons between law firms.
That in turn can feed into discussions about fees – armed with the information derived from UBIC’s business intelligence tools, the client can be armed to discuss alternative fee arrangements for example.