Michael Jeffrey Glick is Senior Vice President – Managed Services at FRONTEO USA, formerly UBIC North America. I interviewed him when he was in London recently and asked him what is meant by the term “managed services”.
A very wide range of eDiscovery tools is now available, he says, and it is very expensive to own it all. Its use involves considerable human support as well. Managed services brings together the entire suite of technology and support services which lawyers need.
It is important to lawyers and their clients to control not only the cases individually but the overall case-load. The use of managed services is an “overarching business decision on an annualised basis”.
The control of costs is as important as the control of the caseload. Michael says that the FRONTEO managed services offering gives lawyers a great deal of control while relieving them of the management of technology and people. It is important to realise, he says, that having technology and support services on this basis means that it can be used for smaller matters such as subpoenas and investigating employee complaints as well as for the very big cases.
The continuing relationship between a client company and FRONTEO means that earlier input – such as whether a document is privileged – can be stored and re-used, with obvious savings of cost and reduction in the scope for error.