Email threading, he says, has become “ubiquitous” on large matters and enquiries about technology-assisted review have substantially increased. FRONTEO is seeing many more requests for customisation than hitherto which implies increased awareness on the part of clients.
Richard Dilgren says that FRONTEO spends a lot of time promoting the advancement of technology, and that this helps explain the increase in both interest and awareness on the part of clients. Clients seem to be informing themselves ahead of the use cases which they anticipate.
The increasing use of technology inevitably drives an increase in the number of challenges from opposing counsel. Richard Dilgren says that the most frequent challenge stems from the fear that opponents will not be able to search the content. FRONTEO helps people meet those challenges by talking to opposing lawyers and their vendors to overcome their objections.