Nick Robertson is Chief Operating Officer at kCura. In this interview, I ask him about the input of users into the design of Relativity and about the increased use of analytics.
Nick Robertson identified some of the things which drive user requests and thence design priorities. It is no surprise that the increase in data volumes is a major consideration, nor is it surprising that investigations are a bigger driver for many customers than litigation. The most interesting point Nick Robertson makes in this context is about the increasing numbers of small to mid-sized matters which are being put into Relativity, and not just at smaller firms. Large firms, used to using Relativity for big, complex and urgent matters, are applying the skills and training to a wider range of cases.
Nick Robertson emphasises that the flexibility which allows clients to devise custom workflows for big matters also allows the development of templates for particular kinds of matter, including smaller ones. This reduces the amount of new learning needed, and means that urgent cases can get started more quickly.
kCura can measure the use of analytics, and saw 100% increase in that usage in the year prior to our interview. Users are picking discrete use cases and developing playbooks to deal with them – for this kind of matter we did this, for that kind of matter we do that. Much of the development work focuses on making it easy for end-users to search, analyse, and take action with data.